Smart Support

Dependence on technology makes the care and maintenance of your information systems a crucial business operation. The upkeep of these information systems is often overlooked as an ongoing business investment, yet an efficient and stable IT system is vital in a competitive marketplace and failure to maintain technology levels or adequate back up or Disaster recovery can prove very costly. En Route Solutions can take away the worries of managing your systems with their Smart Support range of IT support services combining speed, expertise and commitment.

With expertise across the entire spectrum of specialist business technologies, En Route Solutions offers Smart Support to maintain your systems at peak performance levels over the long term.
If problems do arise, we will manage them to minimise the disruption to your organisation. and Smart Business Continuity and Disaster Recovery options your downtime and risk is always at the minimum.


SmartSupport: the complete IT maintenance programme 
Smart Support is a long term, IT maintenance and support programme. It’s a full service, tailored to suit your specific needs through a combination of proactive remote services and reactive capabilities.
Tailored contracts with fixed fees

We customise contracts to meet your specific requirements, applying a fixed fee to make budgeting easy with predictable costs.

Dedicated engineers.
Like having a resident technology professional on staff, your certified engineer will gain in-depth knowledge of your organisation’s needs and coordinate your support, either through one or a combination of on-site visits, remote system management and telephone support.

Monthly reporting and an assigned Service Delivery Manager.
In addition to your dedicated engineer, an assigned Service Delivery Manager gives you a clear channel of communication.

Proactive support. 
Remote monitoring of your systems 24 hours, 7 days with fault calls logged automatically.

A complete solution. 
We offer sustainable, long-term solutions, coupled with professional advice based on your business. Our solutions can be managed remotely or onsite as required and include Server Response, Server Care, Backup Management, Workstation Management, Antivirus System Management and full disaster recovery if required.