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Smart Support Core

Comprehensive IT Management Services for Streamlined Business Efficiency

At En Route, our Smart Support Core package is designed to support your business’s day-to-day operations, providing reliable assistance for any issues that arise within your existing environment. This support package ensures smooth daily functioning but does not include coverage for any additions, moves, or changes to your environment.

Workstation Support

  • User Account Management Security Patch Management
  • User Policy Enforcement
  • File System Management
  • Software License Reporting
  • Client Network Configuration Management
  • 24×7 Workstation Monitoring
  • Disk Space, Partition, and Usage Management
  • Anti-Virus Management and Removal
  • End User Remote Control
  • Printer Management
  • On-site break/fix maintenance of Windows OS-based workstations and attached peripherals
  • On-site maintenance as required (based on reasonable use)
  • Complete Disaster recovery for all end users
  • Complete monitoring of End User Systems even when they are off-site(with an internet connection)

Server Support

  • Microsoft Windows Server Patch Management
  • Microsoft SQL Server Patch Management
  • Microsoft Exchange Server Patch Management
  • Virus Definition Management
  • Backup Monitoring
  • Hardware Firmware Management
  • Service Monitoring with proactive notifications
  • Event log review
  • Management Reporting
  • Disk Space, Partition and Usage Management
  • 24×7 Server Monitoring

Included Disaster Recovery Coverage

  • Hardware Failure – Your warranty coverage from Dell or HP will get you back to a C: prompt, we’ll take you the rest of the way at no cost to you
  • OS Security Exploitation – If your OS goes down due to vulnerability exploit, we’ll bring it back up – at no cost to you
  • Virus Infection – If your server is exploited by a virus and goes down – we’ll bring it back up, at no cost to your business.

Other Support Included

  • Network monitoring of all devices such as switches, routers and firewalls
  • 3rd party warranty management
  • Management of printers
  • Monthly reporting on current status of system and support

Smart Support Extended

User administration setup of new users scheduled onsite visits and third-party software support coordination Covers all IT needs under reasonable use excluding project work which is quoted at discounted rates

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Smart Management

We handle IT operations, covering budget management, system inventory, reporting, procurement, license management, policies, procedures, and vendor management for communications to ensure efficiency.

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Our Approach

Proactive, Tailored IT Solutions with a Client-First Focus

Our approach combines proactive strategies, customized solutions, and a client-first mindset to deliver exceptional IT services that drive your business success.

Client-Centric Focus

We tailor IT solutions to meet your specific needs and goals, ensuring personalized and effective support

Proactive Management

We anticipate potential issues and address them before they impact your business, maintaining smooth operations

Continuous Improvement

We regularly review and refine our solutions to adapt to changing needs and optimize performance

Get In Touch

Connect with Us for Expert IT Support and Solutions

We’re here to help with all your IT needs. Whether you have questions, need support, or want to explore our services, reach out to us. Our team of experts is ready to assist you. Contact us today to start the conversation!

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We rank in the top 10 of the world’s most progressive managed service providers.

En Route Solutions Ltd. Registered office: 73 Park Lane, Croydon, England, CR0 1JG. Tel: 0845 207 2244

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