Smart Support Core

“Smart Support” Core Support

This covers your business in a day to day support function, supporting any issues that arise around the daily functioning of your environment. This does not cover any additions, moves or changes to your environment.

Workstation Support

  • User Account Management Security Patch Management
  • User Policy Enforcement
  • File System Management
  • Software License Reporting
  • Client Network Configuration Management
  • 24×7 Workstation Monitoring
  • Disk Space, Partition and Usage Management
  • Anti Virus Management and Removal
  • End User Remote Control
  • Printer Management
  • On-site break/fix maintenance of Windows OS-based workstations and attached peripherals
  • On-site maintenance as required (based on reasonable use)
  • Complete Disaster recovery for all end users
  • Complete monitoring of End User Systems even when they are offsite(with an internet connection)

Server Support

  • Microsoft Windows Server Patch Management
  • Microsoft SQL Server Patch Management
  • Microsoft Exchange Server Patch Management
  • Virus Definition Management
  • Backup Monitoring
  • Hardware Firmware Management
  • Service Monitoring with proactive notifications
  • Event log review
  • Management Reporting
  • Disk Space, Partition and Usage Management
  • 24×7 Server Monitoring

Included Disaster Recovery Coverage

  • Hardware Failure – Your warranty coverage from Dell or HP will get you back to a C: prompt, we’ll take you the rest of the way at no cost to you
  • OS Security Exploitation – If your OS goes down due to vulnerability exploit, we’ll bring it back up – at no cost to you
  • Virus Infection – If your server is exploited by a virus and goes down – we’ll bring it back up, at no cost to your business.

Other Support Included

  • Network monitoring of all devices such as switches, routers and firewalls
  • 3rd party warranty management
  • Management of printers
  • Monthly reporting on current status of system and support