From our experience we have found that if you are already using an external support company that we can offer savings and more often than not a superior and more comprehensive service for your IT support needs, and if you are currently using internal IT support resources we can show a better service and significantly lower costs and without the need for holiday cover etc.
For a company of around 60 staff and 5 or 6 servers would expect the following costs, this may vary with individual setup and needs.
| Internal IT Support | Support Yearly Costs | |
| Helpdesk Engineer | £30,000.00 | |
| IT Manager/Senior engineer | £45,000.00 | |
| National Insurance for the above staff | £8,250.00 | |
| Holidays (based on 4 weeks each) | £22,000.00 | |
| Sick Leave (based on 5 days each) | £5,500.00 | |
| Training costs and Leave (based on 5 days each and 2000 training budget) | £7,500.00 | |
| Lease of laptops for two staff members | £833.33 | |
| HR cost and office space costs | £8,325.00 | |
| Use of external IT Contractors to assist with 3rd level support issues (based on 12 days per year) | £7,800.00 | |
| £135,208.33 | ||
| Smart Support Costs | Monthly | Yearly |
| Smart Support | £4,210.00 | £50,520.00 |
| Approximate Savings on total costs | £84,688.33 | |
| Approximate Savings on Salaries alone | £32,730.00 |
As you can see when you take into account all the additional costs we are able to provide a complete service for a fraction of the cost of internal staff, and usually and a more competitive price for a more complete service than other outsourcing.