From our experience we have found that if you are already using an external support company that we can offer savings and more often than not a superior and more comprehensive service for your IT support needs, and if you are currently using internal IT support resources we can show a better service and significantly lower costs and without the need for holiday cover etc.
For a company of around 60 staff and 5 or 6 servers would expect the following costs, this may vary with individual setup and needs.
|Internal IT Support||Support Yearly Costs|
|IT Manager/Senior engineer||£45,000.00|
|National Insurance for the above staff||£8,250.00|
|Holidays (based on 4 weeks each)||£22,000.00|
|Sick Leave (based on 5 days each)||£5,500.00|
|Training costs and Leave (based on 5 days each and 2000 training budget)||£7,500.00|
|Lease of laptops for two staff members||£833.33|
|HR cost and office space costs||£8,325.00|
|Use of external IT Contractors to assist with 3rd level support issues (based on 12 days per year)||£7,800.00|
|Smart Support Costs||Monthly||Yearly|
|Approximate Savings on total costs||£84,688.33|
|Approximate Savings on Salaries alone||£32,730.00|
As you can see when you take into account all the additional costs we are able to provide a complete service for a fraction of the cost of internal staff, and usually and a more competitive price for a more complete service than other outsourcing.