Support Services

En Route Solutions provide remote and on-site support services, whether it is first level support for businesses with no existing support staff, or backup and third level support to existing IT teams and companies.

Annual remote support contracts cover a wide range of systems and applications for desktop computers and servers. This service includes:

  1. On-line support through the En Route Helpdesk
  2. Online support issue logging and tracking.
  3. Remote network management and diagnosis through VPN.
  4. Qualified, experienced support engineers.
  5. Software updates, the latest patches and fixes
  6. Annual system audit
  7. A keen eye on the IT industry.

In addition to our helpdesk, we can also provide on-site helpdesk support and service days tailored to customers’ working environment.